If you’re wanting to update your existing booking, you will need to first cancel, and then rebook. This article details the steps to follow to cancel and rebook a booking or a course from the client's perspective.
Note: To login to your account, see the Managing your bookings and purchases article for instructions
Cancel my booking or course
If you’re within the allowable period that the business has set up to cancel a booking or course, you can do so online. If not you will be notified to please contact the business to discuss your cancellation and if any cancellation fees will apply.
To cancel online yourself please follow these steps:
Steps
Login to your account
Go to My Bookings
Find your course in the booking list
Click the 'x' icon on the left of the booking or course
Select the reason for your cancellation and click Cancel Booking. Any applicable cancellation fees will be displayed.
The payment for the booking or course will be credited to your account (less any cancellation fees if applicable). This can be used for a rebooking or will be refunded to you by request.
You can view a record of your cancelled bookings under My Bookings > Previous Bookings.
Change my booking or course date or location (rebooking)
To change your booking you must first cancel your current course and then book a new course.
Please follow these steps to cancel and then rebook:
Steps
Login to your account
Go to My Bookings
Find your course in the booking list
Click the 'x' icon on the left of the course
Select the reason for your cancellation and click Cancel Booking. Any applicable cancellation fees will be displayed.
The payment for the course will be credited to your account (less any cancellation fees if applicable)
You can now rebook your booking or course in the following ways and your account credit will be automatically applied as payment:
Via the link on screen, or
Clicking the Book Now button to get to the calendar to make another booking, or
Clicking the Courses menu to make another course booking
