In our ever-changing online world, we have to stay vigilant and be aware of potential phishing schemes and other potentially malicious attempts to gain access to your system.
This article will outline some quick tips about how to spot potential phishing emails, as well as how we have included multi-factor authentication to add an extra layer of protection to protect your system and prevent unauthorized access or changes to critical settings.
Phishing and fraud prevention
Many businesses are targeted by phishing scams (where an email is sent impersonating a business to try and gain information from you so they can access to your system), so here are some quick tips about how to spot a potential phishing email:
Check the email address of the sender. They could contain misspellings or domains that do not match where the email is supposedly coming from. e.g. @MyDoma1n.com vs @MyDomain.com or weird gmail account!. If it’s an email supposedly coming from us, the domain will always be @bookingtimes.com, if it’s anything else, don’t click any links.
Urgent or threatening language. e.g. "Your account will be locked", “Unpaid invoice”, “Your account will expire”.
Unexpected attachments or links. Never click on any attachments or links (especially if they are prompting you to reset your password or enter personal/financial details). Always go to the actual website, login and update anything there. You can also hover over any links and check the actual link that's there, if it looks like a domain that doesn't match, don't click it.
Asking for sensitive information. As above, legitimate companies will never ask for this via email, always log into the actual website to update any information.
Unrealistic refunds or money owing. Pretending that you are owed a refund, or that you owe money. Again - always go to the source website.
Do not reply. Not even to say 'unsubscribe'.
When in doubt - assume it's fake and reach out. If you're not sure - reach out to the company that they're impersonating, and double check.
NOTE
We will never send an email to ask you to share or update your password via email or text.
Multi-factor authentication
Multi-factor authentication is required by all staff that log into a BookingTimes system to add an extra layer of protection to protect your system.
If a staff member is having trouble authenticating, any admin staff with the correct permission is able to manually authenticate them also as a backup. More information can be found in the following article: Multi-factor authentication.