Restoring a cancelled booking

Steps

1. Navigate to Clients

2. Search for the relevant Client

3. Click the History tab on the Client Profile

4. Select the Cancelled Booking

6. Click "Remove Cancellation Flag" link on the Booking Detail screen

7. Click "Undo the Cancellation" link and ensure you then adjust the client’s account or prepaid balance manually after this step.
   
   

   

   
   

Adjusting a client's account balance after restoring a cancellation

After a cancellation, a Client's Account balance will have been adjusted with a positive or negative amount depending on whether they had paid for the booking prior to cancellation, and if a cancellation fee was deducted. See Cancelling a booking for more details.

However, the restore booking function (when you click the “Remove cancellation flag” link on a booking), will not remove any account balance changes, and you will have to do this manually.

Steps

1. Navigate to Clients

2. Search for the relevant Client

3. Scroll down to Account Balance on the Client Profile

4. Click the clock history icon to view balance history

5. Note the Cancellation balance adjustment and amount

6. Close the popup

7. Back on the Client Profile, click in the Account Balance text box to adjust the balance amount. In this case, the account is $120 in credit after a paid-for lesson was cancelled and no cancellation fee was deducted. We will deduct $120 and set it to $0.00 as the cancelled lesson has been reinstated. Enter in the Reason for adjustment and click Save Balance