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    PoliPay Payment not registered
    • 05 Oct 2022
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    Contents

    PoliPay Payment not registered

    • Updated on 05 Oct 2022
    • 1 Minute to read
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    Article summary

    Sometimes, POLiPay does not process the payment in realtime. If that's the case, you will need to manually mark it as paid.

    Manually marking a POLiPay payment as paid

    Steps

    1. Navigate to the Clients screen

    2. Search for the relevant client

    3. Go to the client record, go to the History tab and click on Show Deleted Records
      image.png

    4. Click on the unpaid web sale:

    image.png

    1. Click on Pay Now
      image.png

    2. And add the POLiPay reference number:
      image.png

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