Enabling Translation for Clients

Introduction

The Enable Translation option allows clients to see your website content in their preferred language. This feature is available on supported browsers and devices, depending on the user's settings.

Supported Languages

Any language supported by the browser. As long as it’s non-English and set as the user's browser's primary language.

Accessing Translation Settings

Steps

1. Navigate to Client Settings

   • Go to Setup > Business Detail > Clients tab.

2. Enable Translation

   • Scroll to the Enable Translation checkbox.

   • Check the box to allow clients to view content in their preferred language.

3. Save Changes

How It Appears

The translation settings affect how the website content is displayed based on the user's browser and device.

Desktop Layouts

• When enabled, translated content appears automatically based on the browser’s preferred language setting.

• Works in Chrome and Edge (latest versions).

• The languages button will show this icon, and when clicked on it will display two options: English and the user’s browser’s preferred language.

• This button’s position will be determined on the Website’s settings and chosen design layout:

• With any of the first two layouts, the Languages button will be found on the top bar menu.

• With the third and last Layout, the Languages button will be found on the navigation bar menu.

Note: To change your Website Layout please see the related article: Web Design Overview

Mobile Layouts

• Content adapts based on the default language of the mobile browser.

• Works best on Chrome Mobile and Edge Mobile.

• Users will see the Languages dropdown as the first option of the mobile menu on their site.

Browser-Specific Language Settings

For translation to work, clients must have a non-English language set as their browser's primary language.

Chrome Language Settings

• Open Chrome and go to Settings > Languages.

• Click Add a language and set it as primary.

• Select Display Google Chrome in this language.

  • This option is only available on Windows computers.

• Restart Chrome to apply the changes.

• Official Guide - Change Chrome languages

Edge Language Settings

• Open Edge and go to Settings > Languages.

• Click Add a language and move it to the top.

• Restart Edge to apply the changes.

• Official Guide - Use Microsoft Edge in another language

Disable Translation

Admin Side

To completely disable this feature for clients:

• Uncheck the Enable Translation checkbox at Setup > Business Details > Clients Tab

Disabling Translation for Specific Text

If you want to prevent certain words, names, or sections from being automatically translated—such as business names, legal terms, or technical jargon—you can use the notranslate CSS class.

How to Apply notranslate

Add this class to any element you don’t want translated:

• Full sections:

  <div class="notranslate">Terms & Conditions</div>
  

• Headings or labels:

  <h1 class="notranslate">My Business Name</h1>
  

• Specific words inside a paragraph:

  <p>Welcome to <span class="notranslate">MyBusinessName</span></p>
  

• For full-page exclusion, add:

  <header>
     <meta name="google" value="notranslate" />
  </header>

Client Side

To disable this automatic translation, the user must select the English language on the languages drop down. This will always be the first option. This will show content in it’s original language through-out the user’s session.

Troubleshooting

The translation feature is available on supported browsers and devices, but its functionality depends on both the business and user settings.

If the translation is not working, and you can’t see the Languages button, please check if:

1. Your BookingTimes Account is on the Nail & Scale plan.

2. Translation is enabled in the Setup > Business Detail > Clients tab.

3. The client’s browser is set to a non-English language as the primary language.

4. The client’s browser is unsupported: (These browsers do not fully support automated website translation in the same way as Chrome and Edge.)

   • Firefox

   • Mozilla

   • Safari

Contact and Support

For additional assistance or to report issues with the Language Feature, please contact support@bookingtimes.com or visit our Support Page.