---
title: "Resolving a Clients Account Balance"
slug: "resolving-a-clients-account-balance"
updated: 2025-05-09T02:01:01Z
published: 2025-05-09T02:01:01Z
canonical: "support.bookingtimes.com/resolving-a-clients-account-balance"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.bookingtimes.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Resolving a clients account balance

Clients with chargeable accounts may have a negative account balance for Services or Products which were agreed to be paid at a later date. In this case, multiple invoices can be bundled and resolved at once.

This article will detail how to view and resolve a negative account balance from the Client's Profile. If a client is part a Membership group, any account balance can also be resolved from that Membership group and then following the same process as below.

## Resolving client account balance

### Steps

1. Navigate to the **Clients** menu
2. Search for the relevant Client ![image.png](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image%28406%29.png)
3. Select the Client Profile
4. Scroll down to the *Account Balance* section

![image.png](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image%28408%29.png)

1. Click **Resolve Account Charges**

![image.png](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image%28409%29.png)

1. Check the relevant invoices you would like to bundle
2. Click **Create an Invoice**

![image.png](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image%28410%29.png)

1. Click **Pay Now** once the invoice has been created

![image.png](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image%28411%29.png)

> [!NOTE]
> Resolving a client’s account balance from a Membership group
> 
> 
> 
> If a client is a part of a [Membership group](/v2/docs/creating-membership-groups) and they have a negative account balance, a **Resolve** link will appear for that client, and the same process outlined in this article can be followed.
> 
> 
> 
> ![](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image-YK580NIA.png)