---
title: "Processing a generic refund"
slug: "processing-a-generic-refund"
updated: 2025-05-06T06:26:58Z
published: 2025-05-06T06:26:58Z
canonical: "support.bookingtimes.com/processing-a-generic-refund"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.bookingtimes.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Processing a generic refund

Generic refunds are those that are not associated with a specific product sale or booking, but it allows you to keep a record of this type of refund.

> **Refunding back to a credit card**
> 
> If you're wanting to refund a credit card payment, it's best to refund the original credit card transaction if it’s available to remove any future potential credit card dispute initiated from the customer. Please refer to the [Refunding a booking/course](/v2/docs/processing-a-refund) or [Refunding a product sale](/v2/docs/refunding-a-product-sale) articles and initiate the refund from the specific transaction.

This article will show you how to process a generic refund.

### Steps

1. Navigate to the **Sales** menu
2. Select **New** in the top menu and then select **Refund** ![](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image-QM7VNQPL.png)
3. Enter the refund details:
  1. Select the **Client** by clicking on the edit/pencil icon
  2. Enter the **Description**
  3. Enter ***Refund Value*** in the appropriate field: Cash, Credit or Other
    1. If you're refunding a credit card payment, it's best to refund the credit card transaction itself to remove any future potential credit card dispute initiated from the customer. Please refer to the [Refunding a booking/course](/v2/docs/processing-a-refund) or [Refunding a product sale](/v2/docs/refunding-a-product-sale) articles and initiate the refund from the specific transaction.
    2. If you’re not refunding a credit card payment, set the **Refund Card** drop down list t**o No - Funds to be transferred manually**.
  4. Click **Refund** ![](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image-JLJRUC67.png)
4. Select **Email Refund** from the side menu to notify the Client ![](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image-F5NNMAUP.png)