--- title: "Newsletters" slug: "newsletters" updated: 2026-09-15T02:08:27Z published: 2026-09-15T02:08:27Z canonical: "support.bookingtimes.com/newsletters" --- > ## Documentation Index > Fetch the complete documentation index at: https://support.bookingtimes.com/llms.txt > Use this file to discover all available pages before exploring further. # Newsletters This article will cover how to create and send newsletters. Newsletters can be sent via email to all clients and blog subscribers, or to a select audience. They are a great way to promote your services, keep clients engaged and share announcements. > [!NOTE] > Tip > > One of the best ways to write a newsletter is to first write it as a [Blog post or article](https://support.bookingtimes.com/v2/docs/creating-blog-articles), then create your newsletter. Search engines target your blog, so this will help in your search rankings. BookingTimes allows you to insert summaries from your blog into your newsletter with only a few clicks. ## Creating a newsletter ### Steps 1. Navigate to **Marketing** > **Send Newsletters** 2. Click **Create a Newsletter** 3. Enter a **Subject** for the newsletter 4. Choose a **Sender** by clicking the ***edit icon*** to select the newsletter author ![](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image-OP61LYF8.png) ![](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image-KX7ZET4W.png) 5. Select **Recipients** from the drop down list 1. See the [List of recipients](/v2/docs/newsletters#list-of-recipients) section below to explain the list of available recipients 6. Click **+ Add Filter** to choose any additional filters you wish to apply to the list of recipients 1. See the [List of filters](/v2/docs/newsletters#list-of-filters1) section below for more details 7. Select when you want to send the newsletter 1. To send the newsletter immediately, select **Now** in the dropdown list ![](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image-SB75HUUV.png) 2. To send the newsletter at a later date, select **Select Time** in the dropdown list then enter the required date and time ![](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image-UDY4ZBTE.png) ![](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image-CHC880IU.png) 8. Click in the text box to edit newsletter content - **Tip**: Click any placeholders from the right to insert it into your message (a place holder will automatically populate with the right information for each client. e.g. @Sender will change to the name of the staff member who is currently logged in). - **Tip**: Click the ***expand icon*** in the text editor to open the drag n drop editor. This will give you special text and image blocks you can drag onto the page. ![](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image-CJLT1GYS.png) 9. Click the **Next** button 10. (Optional) Check the box to the left of any published articles/blog posts you would like to include ![](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image-U8KIE2UD.png) 11. Click **Next** to see a preview of the newsletter (then continue to the [Sending a newsletter section](/v2/docs/newsletters#sending-a-newsletter) below) ![](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image-3546ONA8.png) > [!NOTE] > Tips for images > > Some people will have their email configured so that any images within an email do not automatically show or get downloaded. > > > > To cater for this, ensure that if you include any graphics, that they’re a small file size, and they don’t contain any important information (such as course dates etc) in case the image cannot be seen. Always ensure that any important information is also included in the newsletter body as text. --- ## Sending a newsletter ### Steps 1. If you're following on from creating a new newsletter go to step 3 2. If you're wanting to edit and send an existing newsletter 1. Navigate to **Marketing** > **Send Newsletters** and select the desired newsletter 2. Make any edits and click **Next** to see a preview of the newsletter 3. Click **SEND...** button on the preview of the newsletter 1. If you would like to go back and make further changes, click **Edit Newsletter** in the navigation and repeat above steps ![](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image-RUCW8D18.png) 4. Click **Send Test Email** button. This will send a test newsletter to your email address so you can check if it is formatted correctly and test any links ![](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image-U1KQY7CI.png) 5. If you’re happy with the test email, click the **SEND…** button again, then click the **Send Now link** on the bottom left to send to the selected recipients ![](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image-HOP398MP.png) --- ## Copying a newsletter ### Steps 1. Navigate to **Marketing** > **Send Newsletters** 2. Either select the ***copy icon*** next the newsletter you wish to send again ![](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image-JAMB82CT.png) 1. Or select the desired newsletter you wish to send again 2. Click **Send Again...** button 3. Click **Copy to a new Newsletter** link 3. Follow the steps in the [Creating a newsletter](/v2/docs/newsletters#creating-a-newsletter) section to (optionally) edit the copied newsletter, select the list of recipients, and then finally sending the newsletter. --- ## List of recipients Select the ***Recipients*** you want to receive the newsletter via the dropdown list. The options on this list are automatically created depending on what terminology you use for your business. For example: - All Clients - My Clients (send only to the sender’s clients) - All Organisations (send only to the email associated with each organisation) - All Organisations + Admins (send to the email associated with each organisation, and all associated clients who are marked as an *Organisation Admin*) - All Organisations + Members (send to the email associated with each organisation, and all associated clients) - All Instructors + Admins (i.e. any staff member that does not have a calendar associated with them) - All Instructors - Staff Role ### Steps 1. Select the **Recipients** you want receive the newsletter ![](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image-6L4NIONS.png) 2. If you select **Staff Role** as the recipient, an additional dropdown list will be displayed for you to select the role ![](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image-66TCMAY4.png) ![](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image-YZ9NDFOA.png) 3. Continue with the steps below in [List of filters](/v2/docs/newsletters#list-of-filters1) to apply additional filtering to the list of desired recipients --- ## List of filters When you click on **+ Add Filters** under the **Recipients** dropdown list the **Add Recipient Filter** popup will be displayed with options . ### Steps 1. Click the **+ Add Filter** link ![](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image-IVRV0WG2.png) 2. Select the **Recipient Filter** that you’d like to apply (Note: some filters may also be applied at the same time) ![](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image-AVPOY4FV.png) 3. Edit the appropriate recipient filter details based on your selection 4. To add additional filters simply click the **+ Add Filter** link again 5. To remove individual filters click the **“x”** next to the filter 6. To remove all filters, first click the **+ Add Filter** link to display the **Add Recipient Filters** popup then click the **Reset Filters** link ![](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image-GPLDG65C.png) Note If you choose to filter recipients by those who have passed or failed a service, recipients will only appear for services that have been set up with the "Shows a Pass/Fail on the Booking." option selected. See the [Adding a service](/v2/docs/adding-a-services) article for details.