---
title: "Editing or deleting prepaid vouchers"
slug: "editing-purchased-vouchers"
updated: 2025-09-17T06:45:40Z
published: 2025-03-12T06:55:18Z
canonical: "support.bookingtimes.com/editing-purchased-vouchers"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.bookingtimes.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Editing or deleting prepaid vouchers

## Editing or deleting purchased prepaid vouchers

You can edit or delete the prepaid vouchers that a client has purchased under their client profile. This might be needed if the client wants to change the duration on their services, or if they want to change the service type.

For example:

- The client has **3 x 1 hour** manual driving lessons remaining, but they want **2 x 1.5 hour** manual driving lessons instead.
- The client has 3 x 1 hour **auto** driving lessons remaining, but they want 3 x 1 hour **manual** driving lessons instead.

It's recommended that prepaid voucher packages are set up with the specific service types and duration that your clients are most likely looking for to minimise any updating of these afterwards.

> [!NOTE]
> Adding prepaid vouchers
> 
> You can also add any prepaid vouchers to their account. This is useful if a client has already paid for them in a previous system, for example, and you now want these vouchers to be reflected in your new BookingTimes system. Please see the [Adding prepaid vouchers](/v2/docs/adding-prepaid-vouchers) article.

### Steps

1. Navigate to the **Clients** page
2. Search for the client
3. On the client profile, scroll down to the *Prepaids* or *Vouchers* section (depending what terminology has been set up for you)
4. Click **View Prepaids** or **View Vouchers** link ![](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image-30EQVOTP.png)

1. To update the prepaid voucher to be another service. e.g. change from auto to manual lesson:
  1. Update the voucher to the desired Service in the drop down menu
  2. Click **Save Prepaid** or **Save Vouchers** link under the table
2. To convert some vouchers. e.g. Convert 3 × 1 hour vouchers to 2 x 1.5 hour vouchers instead:
  1. Update 2 of the 1 hour vouchers to 2 × 1.5 hour voucher
    1. Select the correct service, update the price accordingly
    2. Click **Save Prepaid** or **Save Vouchers** link under the table ![](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image-HHZUH3GO.png)
    3. Then delete 1 of the 1 hour vouchers
      1. Tick the vouchers that you'd like to delete
      2. Select **Delete Prepaid** or **Delete Vouchers** link under the table ![](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image-J38GABQB.png)
3. You can also opt to Add, Transfer or Redeem to Balance, select the appropriate prepaid vouchers and click on the desired link under the table. See [Transferring a purchased voucher between clients](/v2/docs/transferring-a-purchased-voucher-between-clients) or [Converting a purchased voucher to account balance](/v2/docs/redeeming-a-purchased-voucher-to-account-balance) for more guidance on those actions.

**Best practice for c**hanging to different services within a prepaid voucher type

For correct tracking of funds it's encouraged that instead of changing the service on a prepaid voucher (not including simply changing durations), that you redeem a voucher to the client's account balance first, and then make a new voucher purchase using that account balance. This is the correct way to do this for financial record keeping purposes, and it can also handle any differentiation in the values for the difference service. e.g. if it's changed to a service that is more expensive, then it allows the client to pay this difference as the client balance will be used first, and then the outstanding amount can be paid. See the [Converting a purchased prepaid voucher to account balance](/v2/docs/redeeming-a-purchased-voucher-to-account-balance) article for more information on how to do this.