---
title: "Adding and managing locations"
slug: "creating-a-location"
tags: ["locations", "Add locations", "Business Hours", "Schedule Hours"]
updated: 2026-09-08T03:21:46Z
published: 2026-09-08T03:21:46Z
canonical: "support.bookingtimes.com/creating-a-location"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.bookingtimes.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Adding and managing locations

When you first create your website you will have been prompted to create your main business location. You can also choose to then add additional locations if your business services several areas.

Even if you don’t have a physical location (e.g. driving instructors servicing Brisbane and Sydney), as an example think of a location as 2 physical shop fronts. They each have their own staff, own prices, and own opening hours.

Typically the staff members will only work in a single location, however, they can be scheduled across multiple locations too, and this is also covered in this article.

### Steps

1. Navigate to **Setup** > **Bookings** > **Locations.** The location you entered when you first created your website will display.
2. Click on the existing location to edit those details, or click **Add Location** to add a new location

![Locations list](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/Locations%20list.png)

1. Enter the location details including contact details, address, map, time zone, assets/vehicles (if set up), time zone and opening times. Many of the default settings for options that can be turned on/off are suitable for most businesses.
  1. **Note on Email address**: Any booking confirmations for this location will come from the email specified under the location (not from the email that is set up under **Setup > System Settings >Business Detail > General** tab). If you already have another location, it can be the same email.
  2. **Note on Google map**: You may leave "Google map URL" blank and a default map will display based on the address entered. If you'd like to create your own map, please see: [Adding a custom google map](/v2/docs/adding-a-custom-google-map).
  3. **Note on time zones**: Ensure you select the correct time zones for your location/s to avoid the client being sent an incorrect booking reminder time, especially during daylight savings periods.

![](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image-IR5LLP2K.png)
2. The **business hours** listed in location setup will alter the hours displayed on your publicly displayed **Locations** page.
  1. Please note that what days/times you choose to make available in your schedule overrides these location business hours.

![Location details 3](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/Location%20details%203.png)

1. Click **Save**

---

## Location service pricing

Prices for services and per location are usually first set up when the service is being set up. Please see the [Setting up services](/v2/docs/setting-up-services#service-pricing-and-location-allocation) article for more details.

However, if all the services have already been set up, then the pricing for all the services that are available for a particular location can also be added, viewed, and updated here via the location details under the **Pricing** tab. This is useful if there is a price update across all services for a particular location only.

### Steps

1. Navigate to **Setup** > **Bookings** > **Locations**
2. Click on the relevant location
3. Select the **Pricing** tab
4. Adjust any prices and click **Save**
  1. **Note**: Ensure you have selected the services that you wish to offer in this location by selecting the checkbox in the **Active** column.

![Location pricing1](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/Location%20pricing%281%29.png)

## 

---

## Adding staff members to a location

Once a location has been created, staff members can now be allocated to a location and what services they will provide there. Once this is set up, you can then open up the availability within the staff member’s schedule/calendar. Please refer to [Opening the schedule](/v2/docs/opening-the-schedule) for details.

### **Steps**

1. Navigate to **Setup > Accounts & Security > Staff & Admins**
2. Select the staff member
3. Click on the **Services** tab
4. Uncheck **Show Active Only** above the services table
5. Select all the services within each Location that the staff member provides
6. Click **Save**

![](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image-L8HD9484.png)

---

## Staff working across multiple locations

If you have multiple locations (not just suburbs) that staff members work across, you are able to schedule your staff across these multiple locations. You do this by setting up the desired availability in their calendar for each location, remembering that a staff member can only be in 1 location at a time. i.e. that staff member will have a calendar for both locations.

For example we have 2 locations **Townsville** and **Victoria** that can be accessed via the left hand menu that shows all your locations:

- Jane has availability set in her Townsville location calendar for Monday/Tuesday/Wednesday/Friday
- Jane has availability set in her Victoria location calendar for Thursday

![](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image-PG9PS2N1.png)

### Steps

To set availability across multiple locations for a staff member:

1. Select a location using the left hand menu
2. Set their availability for that location. Please refer to [Opening the schedule](/v2/docs/opening-the-schedule) for details.
3. Select another location and repeat the process.
4. The calendar will clearly show when the staff member has been scheduled in another location so there is no chance of them being scheduled in different locations at the same time.

## 

---

## Location suburb filtering

Under the **Suburbs** tab (or regions/boroughs whatever terminology you have set up), individual suburbs can be added to each location. Please refer to the [Suburbs, Regions, Boroughs](/v2/docs/surburbs-regions-boroughs) article for more details about the configuration options available here.

![](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image-1RF57CEJ.png)

## 

---

## Location details used across the website

This section explains where the location details are used across the website:

### Phone number on website header

The contact phone number that is displayed at the top of your website is the phone number that is added from your **main** location. i.e. if you have multiple locations, this will be the first one listed at the top according to the displayed sort order.

![](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image-P0UWZE6V.png)

The main location is the first location listed under **Setup > Locations**

![](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image-E96NCN9D.png)

---

### Phone number and address on invoices and letters

For **bookings**, the phone number and address that is displayed on any invoices or letters is based on the details that are set up for the location that the booking was made for.

For **product purchases etc** (where there is **no** associated location), the phone number and address is based on the details that are set up for your **main** location.

![](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image-5P7NQ4NE.png)

For this booking, you can see the location’s address based on where the booking is.

![](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image-8HSROBX0.png)

---

### Location email address used for booking confirmations

The **Email** listed in this section is used for the following correspondence to the client (i.e. this will the email that it’s sent FROM)

1. All booking reminder confirmations
2. Display email on the Contact page (e.g. YourDomain.com**/Contact)**

Please note this is different from the email that is set up under **Setup > System Settings >Business Detail > General** tab, though they can be the same.

![](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image-MPKRSBO9.png)

## Related

- [Suburbs, Regions, Boroughs](/surburbs-regions-boroughs.md)
- [Filtering your bookings page by location](/filtering-your-bookings-page-by-location.md)