--- title: "Testimonials and reviews" slug: "testimonials" updated: 2026-01-13T06:09:27Z published: 2026-01-13T06:09:27Z canonical: "support.bookingtimes.com/testimonials" --- > ## Documentation Index > Fetch the complete documentation index at: https://support.bookingtimes.com/llms.txt > Use this file to discover all available pages before exploring further. # Testimonials and reviews BookingTimes allows you to collect and display testimonials, including Google reviews. You'll want to collect your client feedback so that people who are considering your business can see what others think. An important feature is that you get to control what testimonials and reviews will be publicly visible, and they can be assigned to a particular staff member. This article will detail how to ask clients for their feedback and approve feedback, as well as manually add and delete feedback. We will also cover how to incorporate Google reviews. ![](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image-1701405064547.png) BookingTimes user view of testimonials, can be filtered by staff member When Testimonials are assigned to a staff member, their testimonials will appear publicly (if published) against that staff member on the website. ![](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image-1697157784547.png) Public view of a staff member's testimonial --- ## Publish Testimonials/Review page To publish your Testimonials page go to 1. **Setup > System Settings > Business Detail > Pages** tab 2. Select **Testimonials**, set your preferred terminology e.g Testimonials, Reviews 3. Click **Save** ![](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image-GU453W8F.png) --- ## Asking clients for feedback You can ask all your customers for their feedback by sending them a message with a link to your testimonials page either via reminders or sending manually via an email template. ### Steps 1. Navigate to **Setup** > **Correspondence** > **Reminders** 2. Select the relevant correspondence type (such as the Booking Invoice or Product Sale) where you want to have a link to your feedback. ![](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image-1701405553827.png) 1. Add the **@FeedbackPage** and/or **@FeedbackStars** placeholders to the email text (these automatically add a link to your feedback page). 1. Note a **@GoogleReviewButton** placeholder is available if you have the SEO+ subscription enabled, see the section [Google Reviews](/v2/docs/testimonials#google-reviews) further below. 2. Click on the **Preview** button to preview the email 3. Click on the **Save** button to save your updates ![image.png](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image%2894%29.png) This is an example of the correspondence the client sees. They will now have the option to click on these links to open the feedback page everytime an invoice is sent out: ![image.png](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image%2896%29.png) > [!NOTE] > Requesting feedback via an Email Template > > These steps outline how to do this using the reminders, but you can also request this via [Email templates](/v2/docs/email-templates) using the same feedback placeholders available under the General Placeholders category. > > > > ![](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image-IAZ8N4WZ.png) --- ## Approving client feedback Once the client has added their feedback, the system will send you an email of the feedback content and an approval link to publish it. Alternatively, you can see all the approved and pending reviews on your testimonial page. ### Steps 1. Navigate to **Marketing menu** 2. Select **Reviews** tab 3. Select the relevant testimonial (click any of the columns) 4. Check **Make public on your website** 5. Click **Save** ![image.png](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image%28394%29.png) 1. The testimonial is now marked as **Published** and has a green dot to indicate this ![](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image-1697157371963.png) --- ## Manually adding testimonials ### Steps 1. Navigate to **Marketing menu** 2. Select **Review** tab 3. Click **Add Testimonials (**or **Add Review)** button 4. Enter testimonial details 5. Ensure "**Make public on my website is checked**" 6. Click **Save** ![image.png](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image%28274%29.png) --- ## Deleting testimonials ### Steps 1. Navigate to **Marketing menu** 2. Select **Review** tab 3. Select the relevant testimonial 4. Click **Delete Testimonial** ![image.png](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image%28275%29.png) --- ## Sorting testimonials Testimonials have a default sort order which cannot be changed. They are sorted by: - Pictured testimonials first (i.e. where clients have a Facebook login) - Then sorted by star rating (descending order - highest star rating first) Then sorted by date (descending order - most recent date first) --- ## **Google reviews** ### How to connect Your website must be connected to Google Tools (via the **Marketing** menu). Please refer to the following article on how to connect: [Connect to Google Analytics](/v2/docs/connecting-to-google-analytics). Once connected, 5 of your Google reviews will be synchronised with your other testimonials (if you don’t have an SEO Data Subscription). > [!NOTE] > SEO Data Subscription > > > > If you’d like all of your Google reviews to be synchronised with your testimonials, and also allow you to reply directly to those Google reviews from within your system, you will need to purchase an SEO Data Subscription. > > > > For more details, price and how to activate it, go to the **Marketing** menu > **SEO+.** ### How to reply to reviews Replying to Google reviews can be a key part of your website's SEO strategy. If you have an SEO+ Data Subscription, you can respond to your Google reviews directly from your website via **Clients > Testimonials**. The **Replied** column will toggle green appropriately to show which ones have been replied to. Google reviews without a reply are displayed on your **Dashboard** under the **Action** tab. ### How to ask for Google reviews If Google reviews are connected, a **@GoogleReviewButton** placeholder to ask for a Google review can be added to both [Newsletters](/v2/docs/newsletters) and [Reminders](/v2/docs/booking-reminders). You can also create a link directly from your Google Business account. Google business is all managed from Chrome Google search, therefore if you search your own business (and are a manager) you will see the below image, then select the "**Ask for reviews**" link: ![](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image-EE7SSSQE.png) A review link will appear that you can copy and send to your clients, create a QR code from, or share directly on social media: ![](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image-ELOIZ1PY.png)