---
title: "Restoring a cancelled Booking"
slug: "restoring-a-cancelled-booking"
updated: 2024-08-20T03:23:25Z
published: 2024-08-20T03:23:25Z
canonical: "support.bookingtimes.com/restoring-a-cancelled-booking"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.bookingtimes.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Restoring a cancelled booking

### Steps

1. Navigate to **Clients**
2. Search for the relevant Client
3. Click the **History** tab on the Client Profile
4. Select the Cancelled Booking

![image.png](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image%28187%29.png)

1. Click "**Remove Cancellation Flag**" link on the Booking Detail screen

![image.png](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image%28188%29.png)

1. Click "**Undo the Cancellation"** link and ensure you then adjust the client’s account or prepaid balance manually after this step.

![](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image-C19TH9TW.png)

Important

You can only restore a Cancelled Booking if no other booking has been placed in the original date/time slot. If this is the case, you will need to rebook the Client in a different time slot by clicking **Rebook Client** from the Booking Detail page:

![image.png](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image%28190%29.png)

Read the [Rebooking a client](/v2/docs/rebooking-a-client) article for more guidance.

---

## Adjusting a client's account balance after restoring a cancellation

After a cancellation, a Client's Account balance will have been adjusted with a positive or negative amount depending on whether they had paid for the booking prior to cancellation, and if a cancellation fee was deducted. See [Cancelling a booking](/v2/docs/cancelling-a-booking) for more details.

However, the restore booking function (when you click the “**Remove cancellation flag**” link on a booking), will **not** remove any account balance changes, and you will have to do this manually.

### Steps

1. Navigate to **Clients**
2. Search for the relevant Client
3. Scroll down to ***Account Balance*** on the Client Profile
4. Click the **clock history icon** to view balance history

![image.png](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image%28191%29.png)

1. Note the Cancellation balance adjustment and amount
2. Close the popup

![image.png](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image%28192%29.png)

1. Back on the Client Profile, click in the **Account Balance** text box to adjust the balance amount. In this case, the account is $120 in credit after a paid-for lesson was cancelled and no cancellation fee was deducted. We will deduct $120 and set it to $0.00 as the cancelled lesson has been reinstated. Enter in the **Reason for adjustment** and click **Save Balance**

![](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image-0OSQEXEM.png)