---
title: "Redeeming a clients purchased voucher to account balance"
slug: "redeeming-a-purchased-voucher-to-account-balance-2"
updated: 2025-07-22T08:28:46Z
published: 2025-07-22T08:28:46Z
canonical: "support.bookingtimes.com/redeeming-a-purchased-voucher-to-account-balance-2"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.bookingtimes.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Converting/redeeming prepaid voucher to account balance

If a client has purchased a prepaid voucher, you can convert that voucher to sit on the client's account balance. The account balance can then be used for any future bookings, purchases or to issue a refund.

See [Paying with account balance](/v2/docs/paying-with-account-balance) article for more details for paying with an account balance.

### Steps

1. Navigate to the **Client's profile**
2. Scroll down to the ***Prepaids*** or ***Vouchers*** section (depending what terminology has been set up for you)
3. Click **View PrePaids** or **View Vouchers** link

![](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image-6BIA2E39.png)

1. Tick the items you'd like to redeem to the account balance
  1. **Note**: Ensure that the prepaid vouchers have the correct **Value** set. If not, ensure the values are updated first by updating the ***Value*** column and clicking the **Save PrePaids** or **Save Vouchers** link at the bottom of the table). If these prepaid vouchers were added through a Product Sale, ensure that the underlying **Product** has the correct **Individual Values** set for its prepaid vouchers. See [Creating a prepaid voucher or package](/v2/docs/creating-a-voucher) article for more details.
2. Click **Redeem to Balance** link

![](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image-1661834549126.png)

1. Click **Redeem to Balance** link on the confirmation popup

![Redeem voucher to balance confirm](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/Redeem%20voucher%20to%20balance%20confirm.png)

1. You can then check the client's profile and see the updated account balance.
  1. Simply click the little history icon next to it for a full history of the client's account balance, or go to the client's **History** tab for all activities. ![](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image-6P5T61NW.png)
  2. See the record for this action in the account balance history.

![](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image-06OXZTE9.png)
2. If you wish to refund the client directly back to the credit card that was used for the prepaid voucher purchases (using the account balance), please refer to the [Refunding a product sale](/v2/docs/refunding-a-product-sale#create-the-sale-refund) article.