---
title: "Managing duplicate client accounts"
slug: "managing-duplicate-client-accounts"
updated: 2023-09-04T03:45:48Z
published: 2023-09-04T03:45:48Z
canonical: "support.bookingtimes.com/managing-duplicate-client-accounts"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.bookingtimes.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Managing duplicate client accounts

If you come across any duplicate client accounts you have the ability to merge them into a single master record. The BookingTimes system will ensure any historical and current bookings, prepaid vouchers and other details are all copied into the master record.

### Steps

First you need to determine all the duplicate records and identify which one will be the master record. This is important because you will perform the merge **from** the master record.

1. Navigate to the **Clients** menu and search for the **master** client record
2. Scroll to the bottom of the client details and you will see a **Similar Records** section. Check to make sure the correct duplicate client record(s) are listed.
3. Click the **Merge** link on each duplicate record so it's merged into this correct master record

![image.png](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image-HD4PVZ2V.png)

Duplicate clients not showing in Similar Records sectionThere might be instances where the duplicate record does not show in the **Similar Records** section of the client record to be merged. This could be because the name is too different (e.g. a client has their middle name listed accidentally in the last name field) so it thinks they are different clients.  
  
In this case:

- Update the first and last name in the **duplicate record** so they match the correct master record and **save.**
- Go back to the **master record** and refresh the browser (or search again) and you should now see the Similar Records section appear and it's ready to be merged.