---
title: "Making a Booking"
slug: "making-a-booking-1"
updated: 2024-11-08T05:19:16Z
published: 2024-11-08T05:19:16Z
canonical: "support.bookingtimes.com/making-a-booking-1"
excludeFromSearch: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.bookingtimes.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Making a booking

This article details the steps to follow to make a booking for a service from the client's perspective (currently for the Mobile phone version only).

**Please note:** the booking process may vary slightly depending on the website configuration, for example, if upfront payment is required for a service or not, or additional questions upon creating an account etc. This guide will take you through the basic booking process.

## Mobile

### Steps

Click on the 3 horizontal lines/hamburger icon

![Customer new booking 1 mobile - book now](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/Customer%20new%20booking%201%20mobile%20-%20book%20now.png)

Click the **Book Now** button in the menu

![Customer new booking 1b mobile - book now](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/Customer%20new%20booking%201b%20mobile%20-%20book%20now.png)

Optionally if the system has this set up, select your suburb

![Customer new booking 2 mobile - opt choose suburb](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/Customer%20new%20booking%202%20mobile%20-%20opt%20choose%20suburb.png)

You will see the schedule overview for what staff is available that day, for that suburb. Click on the instructor profile image or name to view their schedule

![Customer new booking 3 mobile - schedule overview](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/Customer%20new%20booking%203%20mobile%20-%20schedule%20overview.png)

View the schedule for that instructor. You can use the left and right arrows to change the dates, and then either click **Find Next Available Time** for the next free time slot, or click on the **Book Now** text for your desired time slot.

![Customer new booking 4 mobile - schedule overview instructor a](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/Customer%20new%20booking%204%20mobile%20-%20schedule%20overview%20instructor%20a.png)

![Customer new booking 4 mobile - schedule overview instructor b](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image-1688441497069.png)

Select your service, and click **Confirm**

![Customer new booking 5 mobile - book now](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/Customer%20new%20booking%205%20mobile%20-%20book%20now.png)

Select who the booking is for

![Customer new booking 6 mobile - confirm booking](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/Customer%20new%20booking%206%20mobile%20-%20confirm%20booking.png)

You will be asked to login or create a new account for yourself or someone else (depending on the website configuration). The next steps show how to create a new account.

![Customer new booking 6b mobile - confirm booking](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/Customer%20new%20booking%206b%20mobile%20-%20confirm%20booking.png)

Enter the verification code that was sent

![Customer new booking 6c - confirm booking](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/Customer%20new%20booking%206c%20-%20confirm%20booking.png)

Optionally if the system has this set up, you may be asked to confirm your address if you are booking a mobile service.

![Customer new booking 8 mobile - pickup address](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/Customer%20new%20booking%208%20mobile%20-%20pickup%20address.png)

Optionally if the system has this set up and upfront payment is required, complete the payment process

![Customer new booking 9 mobile - payment](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/Customer%20new%20booking%209%20mobile%20-%20payment.png)

You may choose if you would like to download your invoice by clicking on the **Download Invoice** link. Any booking confirmation reminders (if set up in the system) will be sent to you.

![Customer new booking 10 mobile - payment confirmed](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/Customer%20new%20booking%2010%20mobile%20-%20payment%20confirmed.png)

Please note when you are logged into your account, you can also at any time view all your bookings and choose to download you invoice via the **My Bookings** page.

![](https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzU3NzI1ODE5NywiZG9tYWluIjoiYm9va2luZ3RpbWVzLmZyZXNoZGVzay5jb20iLCJhY2NvdW50X2lkIjoxMTI0MDg3fQ.8S9r00GMx8COO0HdR8yfNjMQwxih40_d4nXGS2McMLQ)

Optionally if the system has this set up, add any Identity document and complete any intake forms as required.

![Customer new booking 10b mobile - payment confirmed](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/Customer%20new%20booking%2010b%20mobile%20-%20payment%20confirmed.png)

##