---
title: "How to reset your password"
slug: "how-to-change-my-password"
updated: 2024-03-28T02:24:20Z
published: 2024-03-28T02:24:20Z
canonical: "support.bookingtimes.com/how-to-change-my-password"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.bookingtimes.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to change my password

To ensure you BookingTimes account is kept secure, you and your staff will require an email address and password to login. You will also need a mobile number associated with your account to recieve a verification code when resetting your password.

Your password will require at least:

- 7 Characters
- 1 number

This article will cover how to reset your password from the login screen, or change your password from within your user profile.

---

## Resetting your password

Important

For security, your verification code will be sent to your mobile phone. Please ensure you have this with you.

### Steps

1. Navigate to your website Login screen
2. Click the "**Forgot Your Password?**" link ![Login Screen.png](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/Login%20Screen.png)
3. Enter the relevant staff email address and mobile phone number

![Reset password.png](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/Reset%20password.png) 4. Click **Next** 5. BookingTimes will send a verification code to your mobile phone.

Note

If for some reason you haven't recieved the verification code, click "**Didn't receive the SMS? Click to send again**"

1. Enter the verification code
2. Click **Verify**

![Verification.png](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/Verification.png)

1. Click **Change Password**
2. Enter your new password

---

## Changing your password

If you know your password and can login, you can change your password in BookingTimes at any time.

### Steps

1. Navigate to **User** / **My Profile**

![My Profile.png](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/My%20Profile.png)

1. Click "**Change Password**"

![Change Password](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/Change%20Password.png)

1. For security, enter your old password first for verification
2. Enter your new password
3. Click "**Change Password**"

![Enter password.png](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/Enter%20password.png)

## Related

- [Clearing Cookies](/clearing-cookies.md)