Guides for your customers

This article details the steps to follow to make a booking for a service from the client's perspective (currently for the Mobile phone version only). Please note: the booking process may vary slightly depending on the website configuration, for e...

A prepaid voucher (or package) allows you to prepay for a service and then book it later. You can also give a prepaid voucher to someone as a gift. This guide will show you how to purchase a prepaid voucher from a client’s perspective assuming that ...

This article details how to redeem a gift voucher after purchase and use it for a booking from the client view. Purchasing a Voucher Vouchers can be purchased directly on your website through the shopping cart. At the end of the purchase flow, the...

This article details the steps to follow to manage bookings and purchases (including online courses) under an account from the client's perspective (currently for the Mobile phone version only). Mobile Steps Click the hamburger icon (3 horizontal...

This article details the steps to follow to cancel and rebook a course from the client's perspective. Note : To login to your account, see the Managing your bookings and purchases article for instructions How do I canc...

This guide will show you how to gift a voucher or prepaid to someone from the client's perspective (Mobile and Desktop version). Please note that you as the client can choose whether or not you’d like to notify the recipient of this gift, so you can...

This guide will show you how to how to view your correspondence history. This includes booking reminder emails and text messages.  Mobile Steps Click the hamburger icon to open the menu Login to your account You will be taken to you...

Family Accounts is a feature that links multiple accounts together and allows you to manage bookings and purchases for other people.  What is a family account? A family account is an account which shares your email address. This allows you to...

You can update your personal details under your account. This includes your contact and login details. This information is shared with the business whose services you are using. The fields you have available to fill out will depend on the business. ...

This article will show you how to reset your password. It will guide you through how to reset your password if you do not have access to your account, and how to change your password when you do have access to your account.  Resetting your pa...

Some online courses require you to enable your camera to complete the course. Enabling camera on Desktop Supported desktop browsers for recording video response. Browser version must be greater than or equal to the version number shown below. ...