--- title: "Enrolling clients into online course" slug: "enrolling-clients" updated: 2026-04-24T00:18:15Z published: 2026-04-24T00:18:15Z canonical: "support.bookingtimes.com/enrolling-clients" --- > ## Documentation Index > Fetch the complete documentation index at: https://support.bookingtimes.com/llms.txt > Use this file to discover all available pages before exploring further. # Enrolling clients into online course Clients will be automatically enrolled/added to a course when they buy an online course product or if you sell it to them over the phone. This article covers the various scenarios of how clients can be enrolled (themselves or as an admin), and also the client's view of their online courses. ## Client enrolling themselves in an online course When a client purchases an **Online Course product** via the online shop, it gives them a ‘voucher’ that sits on their account that allows them to immediately begin their online course. They can then navigate to their My Online Courses section and commerce the online course as outline in [this section.](/v2/docs/enrolling-clients#clients-view-of-online-courses) Please note that after a client purchases the product only, the **Online Course - Enrolment** reminder email (if enabled) will **not** be sent at this stage. It’s only sent when they commence the actual online course and this triggers the ‘enrolment’. This is because this online course product could be ‘gifted’ or ‘transferred’ to another client. --- ## Adding a client to an online course - with a product sale This should be the recommended way to add a client to an online course if being done as an admin. 1. Go to the **Learning** menu 2. Click the **All Courses** tab and select the course 3. Click **Enrol Client** ![image.png](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image-517H8BHD.png) 4. A product will be automatically generated for the chosen course if it does not already exists. From here the process is the same as [Creating a product sale](/v2/docs/creating-a-product-sale-1) where you capture the client and payment details. Once paid will then allocate the online course voucher and allow the client to go through the online course from their login account. 1. the **Online Course - Enrolment** reminder email (if enabled) will only be sent when the client logs in and actually commences the online course. ![](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image-PLXUUAHP.png) Admin view of a client's course If a client has purchased an online course via an online course prepaid voucher product, when you log in as a BookingTimes administrator you may not see that they're enrolled in the course until the client actually ***begins*** the course. Until that point, however, you can check the client's ***PrePaids/Vouchers*** section to see it listed there, and when you click the **View** link, it will show you the exact course. ![image.png](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image-F5YMURET.png) Once the client begins the course, it will then appear under the ***Online Courses*** section on their client profile. ![image.png](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image-A3O9RLXN.png) --- ## Adding a client to an online course - no product sale There might be scenarios where you as an admin want to add/enrol a client into an online course without charging them, which means that no product sale will be created. Please note that for this scenario, the **Online Course - Enrolment** reminder email (if enabled) will be sent at this point. 1. Go to the **Client** menu 2. Search for the client, select the client 3. Click on **Add Course** link ![](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image-8YD7YJ21.png) 4. Select the online course you wish to enrol them in, and click **Enrol** ![](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image-US67VSLJ.png) 5. The client record now shows that they are enrolled in the online course ![](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image-JLY56822.png) --- ## Client's view of online courses After a client has purchased the Online Course product, or if an admin has manually enrolled them this is how they access their online course/s. 1. Client logs into the system 2. Click on **My online courses** in the left hand menu 3. Select a course to start or resume ![image.png](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image-5G9QJHA9.png) > [!NOTE] > Direct link to My Online Courses > > Enabling the **Online Course Reminders** via **Setup > Reminders**, includes a direct link that will allow them to access their online course. If they are not logged in, it will prompt them to login and then take them immediately to this page so they can start or resume their online course. > > > > The link is as follows, noting that will be replaced with your actual website domain. > > https://****/MyCourses