---
title: "Disable reminders"
slug: "disable-reminders"
updated: 2026-09-18T03:12:01Z
published: 2026-09-18T03:12:01Z
canonical: "support.bookingtimes.com/disable-reminders"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.bookingtimes.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Disable reminders

If a reminder is enabled (i.e. the green toggle is on), but you are wanting to disable them in certain scenarios only, there are 2 ways in which a reminder can be disabled:

1. All reminders can be disabled for a service (i.e. all SMS and/or email reminders), while they will continue to be sent to other services.
2. A reminder can be disabled for a specific service type. e.g. disable only the Course service type reminders, but continue to send them for other service types

## Disable all reminders for a service

This option will disable all SMS and/or email reminders for a service that are currently toggled on via **Setup > Correspondence > Reminders**. It allows reminders to still be sent for all other services.

### Steps

1. Navigate to **Setup** > **Bookings** > **Services >** select a **Service > Options** tab
2. Check or uncheck the **Send email and SMS reminders for this service**
3. Click **Save** ![](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image-KB3C9XKA.png)

---

## Disable a reminder for a specific service type

This option will disable the SMS and/or email reminders for a particular service ‘type’ that are currently toggled on via **Setup > Correspondence > Reminders**. The service types include **On Site, Mobile, Fixed Address** and also **Courses** (as they are defined a special type of service)

### Steps

1. Navigate to **Setup** > **Correspondence** > **Reminders**
2. Select a speech bubble for the reminder you wish to disable, ensuring you click on the one in the correct **Service Type** column. ![](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image-LGX0WX7T.png)
3. For this example we’ll select the **Booking Confirmation / Courses** speech bubble, enter the text “**DISABLED**” into the text area and click **Save**. ![](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image-HZMBW5QB.png)
4. After you’ve disabled a reminder you can clearly see it when you view the Reminders screen as it now displays a different icon (circle with a line through it) to denote it’s disabled. ![](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image-RQRSS266.png)

## Related

- [Setting up reminders](/booking-reminders.md)