---
title: "Creating different reminders for different locations"
slug: "creating-different-reminders-for-different-locations"
updated: 2023-07-25T22:54:32Z
published: 2023-07-25T22:54:32Z
canonical: "support.bookingtimes.com/creating-different-reminders-for-different-locations"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.bookingtimes.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Creating different reminders for different locations

This article will show you how to add extra content to your reminders based on the location, or suburbs (also called regions, boroughs, region, town or zip) within a location.

          Various terminologies for suburb

          

Please note that the system will display the suburb terminology that you have chosen.

This can be set up by going to **Setup** > **System Settings** > **Business Detail**, **Locations** tab and *Suburb Terminology* section.

Just like a service could have extra custom information added just for that service (see [Creating different reminders for different services](/v2/docs/creating-reminders-for-different-services) article), this allows you to have custom information for a location. e.g. meet by the main entrance next to the Parking sign, please park in the designated parking spots to the right of store.

This article outlines the steps to follow to first create your custom reminder content for a particular location or suburb, and then adding this custom content to your overall reminder's content.

## Creating the reminder content

### Steps

1. Navigate to **Setup** > **Bookings** > **Locations**
2. Select the location you wish to create reminder content for
3. On the **Detail** tab
4. Scroll down to *Additional Email Reminder* or *Additional SMS reminder*

![Reminders - locations](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/Reminders%20-%20locations.png)

5. Click the link for the reminder type you wish to set/update: 1. Set/Update Additional Email Reminder Content 2. Set/Update Additional SMS Reminder Content 6. Enter the reminder content (in the popup) 7. Click **Set** (in the popup) 8. Click **Save** (in the service screen)

#### Adding additional suburb reminder

1. If you want to update any suburbs, click on the **Suburbs** tab within the desired location
2. Select the suburb that you wish to set/update

![Reminders - locations suburbs](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/Reminders%20-%20locations%20suburbs.png)

12. Click the link for the reminder type you wish to set/update: 1. Set/Update Additional Email Reminder Content 2. Set/Update Additional SMS Reminder Content 13. Enter the reminder content (in the popup) 14. Click **Set** (in the popup) 15. Click **Save** (in the suburb popup)

![Reminders - locations suburbs detail](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/Reminders%20-%20locations%20suburbs%20detail.png)

---

## Adding the extra content to your reminder

### Steps

1. Navigate to **Setup** > **Correspondence** > **Reminders**
2. Click the speech bubble icon on your chosen reminder
3. From the placeholders on the right, click the **@AdditionalLocationInfo** placeholder (for any location additional reminder information) and/or the **@AdditionalSuburbInfo** placeholder (for any suburb additional reminder information)
  1. Note: the placeholder name will also reflect the suburb terminology you have chosen. e.g. @Additional**Suburb**Info, @Additional**Region**Info

![Reminders - additional info placeholders](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/Reminders%20-%20additional%20info%20placeholders.png)

4. Place the placeholder where you would like the service reminder content to display in the message 5. Click **Preview** to check the message 6. Click **Save**

The service reminder content you created will now display in the reminder and will be different based on the location and suburb that is booked. If your location or suburb does not have any additional reminder content set, nothing extra will be added to the reminder email.