--- title: "Course Completion Certificates" slug: "course-completion-certificates" updated: 2026-03-23T02:01:32Z published: 2026-03-23T02:01:32Z canonical: "support.bookingtimes.com/course-completion-certificates" --- > ## Documentation Index > Fetch the complete documentation index at: https://support.bookingtimes.com/llms.txt > Use this file to discover all available pages before exploring further. # Course completion certificates This feature is available on these plans ([view pricing](https://bookingtimes.com/prices)) **Kick Starter** **Nail & Scale** Certificates can be automatically generated for services or courses that have the Pass/Fail setting turned on. Once a client has paid and passed a course, the completion certificates will be generated and can be downloaded by admins, or by the client when they log in and view all their bookings. ## Turning on completion certificates ### Steps 1. To enable them, go to **Setup** > **Bookings** > **Services** 2. Select the relevant service 3. Go to the **Options** tab 4. Select the ***Show Pass / Fail*** option and then choose the certificate that is generated under the ***Pass Certificate*** dropdown list. 1. You can modify the Certificate from that screen by clicking on **Manage Certificates** ![image.png](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image%28657%29.png) 1. Optinally enter in *Course Codes* text which will appear on the Pass Certificiate. If left blank it will appear as the course name. ![Courses - course code certificate](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/Courses%20-%20course%20code%20certificate.png) --- ## Managing certificates ### Steps 1. Navigate to **Setup** > **Bookings** > **Certificates** ![image.png](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image%28658%29.png) 1. To add a certificate, click the **Add Certificate** button, or select an existing certificate from the list. 2. Enter the ***Certificate Name*** so you can reference it easily on from the Services page. 3. Select if this course is ***Certified by*** the staff member or the business owner (this will display on the certificate). 1. Note: The certificate will use the staff member's signature from the **Setup > Staff & Admins**, select the **Staff Member**, **Options** tab / **Signature** 4. Select any ***Additional Fields*** as required 5. Click **Save** ![](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image-R3HYHPAF.png) 6. Click on **Preview Certificate** to see your certificate layout with sample data. For example ![](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image-TKIFB2SZ.png) > [!NOTE] > Certificate layout > > Please refer to the [Certificate layout](/v2/docs/certificate-layout) article to outline the layout and details of what’s included in a generated certificate. --- ## Generating certificates as an admin Certificates can be generated once a client has paid and passed their course. Then they can be downloaded from either the booking screen, for via the overall course Manage Attendees screen. If you have the **Passed Booking/Course** reminder enabled, the client will be sent this reminder as soon as they’ve been marked as passed also. ### Steps from the booking screen 1. Open the relevant booking, either via the calendar or searching for the client 2. If the service requires "Proof of Identity", make sure that the client's identity has been verified. 3. Make sure that the booking has been marked as **passed** and **paid**, then the **Download Certificate** link will appear ![](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image-TMG1QO7A.png) ### Steps from the course Manage Attendees screen For more information about the Manage Attendees screen please refer to the [Manage course attendees](/v2/docs/manage-course-attendees) article. 1. Go to the Courses menu item and select the relevant course. 2. If the service require "Proof of Identity", make sure that the client's identity has been verified. 3. Make sure that each client has been marked as **passed** and **paid** ![](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image-PUM0HOBY.png) 4. Once marked as passed and paid, the **Download Certificate** icon will appear next to the client record ![](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image-I77G13DU.png) --- ## Downloading certificates as a client Once a client has paid and been marked as passing a course by an admin, they can download their completion certificate simply by logging in and viewing their bookings. ### Steps 1. Client logs into their account and navigate to their **My Bookings** page. 2. If they’ve paid and passed the course, a link to **Download Certificate** will appear against the course booking and they can download their certificate directly from there. ![](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image-OXMRDROF.png)