---
title: "Client Correspondence"
slug: "client-correspondence-2"
updated: 2024-09-16T00:44:57Z
published: 2024-09-16T00:44:57Z
canonical: "support.bookingtimes.com/client-correspondence-2"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.bookingtimes.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Client correspondence

This article will detail how to send an SMS or Email to a client directly from their Client Profile.

## Sending SMS

SMS Fees

Please note, SMS are charged per 160 characters. The fee will be added to your monthly billing. Emails are free.

### Steps

1. Navigate to the **Clients** menu
2. Enter Client details
3. Click **Search**

![image.png](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image%28430%29.png)

1. Under ***Mobile*** on the Client Profile, click **Send SMS**

![image.png](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image%28431%29.png)

1. Enter your message in the popup
2. Click **Send**

![image.png](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image%28432%29.png)

---

## Sending Email

### Steps

1. Navigate to the **Clients** menu
2. Enter the client details
3. Click **Search**

![image.png](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image%28435%29.png)

1. Under ***Email*** on the Client Profile, click **Send Email**

![image.png](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image%28436%29.png)

1. Enter the **Subject** line and edit the **content** of the email.
2. (Optional) Select the following options in the drop down lists if you want to:
  1. ***Add Client to Membership Group*** (if set up)
  2. ***Add Client to Marketing Sequence*** (if set up)
3. (Optional) If you’ve created an email template, select it from the ***Select a template*** drop down list:
  1. See [Creating an email template](/v2/docs/creating-an-email-template) for more information

![](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image-5DFXUTLK.png)
4. Click **Send Email**