---
title: "Setting up Reminders"
slug: "booking-reminders"
updated: 2026-09-18T03:17:00Z
published: 2026-09-18T03:17:00Z
canonical: "support.bookingtimes.com/booking-reminders"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.bookingtimes.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Setting up reminders

This article will show you how to edit and enable your reminders. The system has default reminders which are sent when bookings are made or changed and cannot be disabled, however, you may want to edit their content. You'll also need to enable the remaining reminders because they are turned off by default.

## Editing your reminders

### Steps

1. Navigate to **Setup** > **Correspondence** > **Reminders**
2. A list of available reminders will display. Take a look at the image below to learn how to interpret the reminder symbols:

![image.png](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image-PQ8ODWBJ.png)

1. Click on the speech bubble icon next to the reminder you would like to edit.
2. Make changes to the reminder by typing in the text box.
  1. You can use the placeholders on the right to auto populate your email with information unique to the recipient. For example:
    1. **@ClientFirstName** will insert the first name of the client receiving the email
    2. **@PayNowButton** (available in booking/sale invoice reminders) will insert a button which allows the client to pay an invoice without logging in, and will be hidden if the invoice is already paid.

![image.png](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/image-03A7AK52.png)

1. Click **Preview** to view your reminder
2. Click **Save**

Service Types

The service type columns that are displayed, are based on what you have set up for your services.

Within each service you have the following service type options:

- Onsite
- Mobile
- Fixed address
- Run as course

![Reminders - service types](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/Reminders%20-%20service%20types.png)

When you have services that cover all these 4 types, then these are displayed as follows within the Reminders section:

![Reminders - service types headings](https://cdn.document360.io/6926c75e-9b20-4216-bf9f-d7ca1df9c74f/Images/Documentation/Reminders%20-%20service%20types%20headings.png)

  

---

## Enabling your reminders

### Steps

1. Click the grey dot on the left of the reminder to enable it. It will become a bright green color when enabled.

Tip

You don't want to enable all of your reminders otherwise you will overwhelm your clients with messages. It is best to only enable a few reminders before their booking, such as 3 days before and 1 day before.

---

## Disabling reminders for a service

If a reminder is enabled (i.e. the green toggle is on), you can also disable all reminders for a service, or disable a reminder for a specific service type. Please refer to the [Disable reminders](/v2/docs/disable-reminders) article for more information.

---

## Creating different reminders for services or locations

Additional information can be added for specific services or locations which will be displayed within the appropriate reminders. Please see the following articles:

- [Creating different reminders for different services](/v2/docs/creating-reminders-for-different-services)
- [Creating different reminders for different locations](/v2/docs/creating-different-reminders-for-different-locations)

---

## Confirm booking reminder

Please refer to the [Confirming a booking](/v2/docs/confirming-a-booking) article for more information on this particular reminder.

## Related

- [Creating different reminders for different services](/creating-reminders-for-different-services.md)
- [Creating different reminders for different locations](/creating-different-reminders-for-different-locations.md)
- [Disable reminders](/disable-reminders.md)