Adjust post-booking buffer per staff member
  • 09 Oct 2023
  • 1 Minute to read
  • Dark
    Light
  • PDF

Adjust post-booking buffer per staff member

  • Dark
    Light
  • PDF

Article summary

The post-booking buffer is the amount of time reserved on your schedule after a service has been booked. Initially this is set up for each service, please see the article Setting up services for more details. However, you can modify the post-booking buffer per service, per staff member in case certain staff members require more or less time to perform that service.

Steps

  1. Navigate to Setup > Accounts & Security > Staff & Admins


image.png


  1. Select the staff member

image.png

  1. Click on the Services tab
  2. Choose the post booking buffer from the dropdown list at the right of each service
  3. Click Save


image.png

Post buffer effect on booking restrictions and calendar availability 

It's important to note that a staff member's calendar availability takes into consideration any booking restrictions that they have set up and the smallest post-buffer time that is set up on any of the publicly available to book services they offer (on either the service or the staff member).

For example:

Janette has a Booking Restriction set up that Clients must book sequentially with a minimum 1 hour booking for all her services which have a post-buffer of 30 mins set up. However, her calendar is only showing 4 x 15 min slots available and means her 1 hour service (+ 30 min post-buffer) won't fit and therefore won't be available to book.

To avoid this, check the post-buffers on all the services that Janette offers publicly (and if she's overridden any post-buffers). There might be a new service that was added that has a post-buffer of zero mins set up, which is causing this scenario.

In that case either increase the post-buffer, or mark the service as being an Admin Only Booking, which will then have her calendar show 6 x 15 min slots available.




Was this article helpful?